Meet the team

We’ve got a whole team of people ready to support you and your family.

Our team is made up of the following people:

Service Manager

Our service manager has responsibility for strategic planning, service management and delivery, and quality assurance. This includes how our service complies with the National Minimum Standards for SEND Information, Advice and Support Services 2018.

Information and Advice (I&A) Officers

Our I&A Officers provide information advice and support (IAS) to children, young people, and their families so they can be involved in planning and make informed choices about their own or their child or young person's education, training and employment or pathways into adulthood.They support children and young people to have their voices heard. They have completed legal training in SEND.

Admin and Enquiry Officers

Our Admin and Enquiry Officers are the first point of contact for phone calls, emails, texts, and web queries. They make sure your queries reach the right place and are responded to. They provide a full range of admin support for the whole team. They also look after our social media campaigns and collect customer feedback so we can make sure the service works for you.

Volunteer Coordinator

Our Volunteer Coordinator recruits, trains, and supports our team of volunteers. This includes Volunteer Supporters and Parent Champions.


Our volunteers help us in a range of ways. If you would like to volunteer with us, please view our volunteers page for more information.

Contact us

If you need to contact us to discuss what we do, or how you could get involved, please get in touch using our online form.

If it's urgent, you can still contact us at or call us on 01225 394382.

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Meet the team